Good morning,
Welcome to another week and a huge thank you for all your hard work and participation. We are looking forward to another training-packed week filled with transition updates.
Our customers may be asking questions or need clarification about the transition, we have listed a few below to help address their concerns. You can always find these in the FAQ section of this landing page for reference.
1.) Will I still receive credit terms at S&S Activewear?
For our customers with Net terms, the terms will remain on your account at S&S Activewear. The information on your account including limit, terms, and payment history will all migrate over to our system. Rest assured our credit representatives are monitoring your account to ensure a smooth and streamlined transition.
2.) I already have an S&S Activewear account with a credit limit. Will my credit limit be double?
For our customers with Net terms, the limit on your accounts at both S&S and TSF will be reviewed by our highly trained credit team and we will partner with your organization to provide the best possible scenario for everyone involved. We may reach out to you for additional information or questions should we need any clarification on your account limits.
3.) Where do I send my return?
Returns should be sent back to the address as listed on the RA invoice you received. Please note that we will check in all inventories at the location of the return and provide credit once the goods have been added back into inventory. Please allow 3-5 business days for the refund to be issued to your account or original form of payment.
4.) How can I place a backorder for my goods?
Our apologies, but S&S does not currently have an automatic backorder system. To place any order, the items must be in-stock.
We do offer a notification feature for items that are currently out of stock. Your email address has been added for the out-of-stock product(s). When the item is restocked & available for purchase, you will receive a notification with a link to that product page.
Please note: this notification only signifies when inventory has arrived; it does not hold the inventory. The inventory is available for purchase on a first-come, first-served basis.