Frequently Asked Questions

  • What do I need to set up an account with S&S Activewear?

    To set up an account you will need your state issued Resale Certificate. You can register online or call Customer Service at 800-523-2155.

  • What kind of pricing does S&S Activewear offer?

    You receive one price regardless of order size, to give you the lowest price without worrying about minimums. Customers will be charged prices in effect at the time merchandise is shipped. Prices are subject to change without notice.

  • Does S&S have a minimum purchase requirement to receive case pricing?

    We have no minimum piece requirements, you receive our case price regardless of the quantity you order. Customers will be charged prices in effect at the time merchandise is shipped. Prices are subject to change without notice.

  • Does S&S Activewear offer terms?

    Yes. Below are the four methods by which you can pay for your order.

    • COD Cashiers Check: All initial orders are shipped on COD cashier's check basis. Payment must be given to the carrier in the form of a cashiers check or money order.
    • COD Check: Upon approval, customers may make payment to carrier by company check. To obtain company check privileges, request an application from your salesperson or the credit department. Personal checks will not be accepted.
    • Net Terms: Open terms are granted to customers with excellent credit references. Financial statements may be required. Open terms are net from date of invoice. A finance charge of 1% per month (12% per annum) will be charged on balances beyond established terms. We reserve the right to revoke credit terms at any time.
    • Credit Cards: We accept Visa, MasterCard, American Express and Discover. There is a fee applied at checkout when paying with credit card. Prices displayed reflect the cash discount. Credit card information will be kept on file once permission has been given from that customer.

  • Can I pay my invoices online?

    Yes, on the navigation bar under 'Resources' you will find a 'Pay Invoices' menu under 'My Account'. You can pay outstanding invoices for your account via ACH or Credit Card. Please note a convenience fee will apply when paying by credit card.

  • Does S&S Activewear offer free freight?

    Yes, we offer free freight on all orders over $200. This offer does not apply to COD charges.

  • How fast will my S&S order get to me?

    Orders placed before 5:00 pm local time will ship out same day, you can view the shipping transit time by referring to the order grid as you place your order or check your shipping time by entering your zip code on our 'Shipping Coverage' page here

  • Can I make changes or cancel my order?

    After placing a web order you have a 10-minute window to either cancel or edit your order. Navigate to ‘Order History’ under ‘My Account’ where you will have the option to cancel an order, or you can choose to edit the order. If you choose to edit an order, the items from that order will be placed back into your cart where you can edit quantities or add more items to your cart before re-placing your order. View a quick how-to video here.

  • How do I log in to

    You can log on to from any page of our site by using the login and password fields in the upper right-hand corner of our website. You must be logged in to view pricing or to place an order. Certain other functions within the site will require you to be logged in as well.

  • How do I log out of

    Simply click the Sign Out button in the top navigation of our website.

  • What should I do if I forget my password?

    You can reset your password by clicking on Login on the top right-hand corner of the website where a Forget Password option will show in the pop-up box or navigate to the 'Help Center' section under 'Resources' where you will find a Forgot Password menu item. Enter your email address and press "Submit". Shortly after submitting your request, you will receive an email that will contain your new temporary password. Once you log in you can change your password on the "My Account" page.

  • What if I do not receive an email containing my temporary password?

    If you fail to receive an email within 10 minutes of submitting your request, please ensure you are receiving emails and the email is not in your spam or junk folders. If you continue to experience problems, please call us at 800-523-2155 ext. 6874.

  • When ordering online, can I blind ship to my customer?

    Yes, you are able to blind ship to your customers. Just check the “Ship Blind” button on the Checkout Page before completing your order.

  • Where can I find marketing tools?

    Visit our Marketing section to utilize the resources provided to assist you in marketing your company. Order custom or generic catalogs, build your own flyers, design vrituals, get a custom or generic link to our website, download images from our Image Library and much more.

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