Frequently Asked Questions

If you have any additional questions, please contact one of our customer service reps via our help center .

How do I set up an account with S&S Activewear?

It’s easy! You can Sign Up for an account via our online registration. You will need your business information and state issued Resale Certificate (if applicable). Please reach out to our helpful customer service representatives via our help center if you need assistance.

What kind of pricing does S&S Activewear offer?

You’ll receive one price regardless of your order size. That way, we can give you the lowest price, and you won’t need to worry about minimums. You’ll be charged the prices that are in effect at the time we ship your merchandise. Note: Prices are subject to change without notice.

Does S&S have a minimum purchase requirement to receive case pricing?

Nope! We have no minimum piece requirements. You’ll receive our case price, regardless of the quantity you order. You’ll be charged the prices that are in effect at the time we ship your merchandise. Note: Prices are subject to change without notice.

Does S&S Activewear offer terms?

Yes. Below are the four convenient ways you can pay for your order:

eCheck: We accept electronic check or ACH payments from all major issuing banks. Please enter your routing and account number at checkout with the option to securely save your banking information for future orders.

Debit/Prepaid Cards: We accept debit cards from all major issuing banks. Please choose Credit Card payment method and select the Debit or Prepaid button. You can choose to securely save your Debit Card information by checking the Save Card box below your payment information.

Net Terms: We grant open terms to customers with excellent credit references. (We may require financial statements.) Open terms are net from the invoice date. A finance charge of 1% per month (12% per annum) will be charged on balances beyond established terms. We reserve the right to revoke credit terms at any time. Please forward check remit instructions to: [email protected]

Credit Cards: We accept Visa, MasterCard, American Express and Discover. A convenience fee is applied when you pay with a credit card. Prices displayed reflect the cash discount. We’ll keep your credit card information on file with your permission.

Can I pay my invoices online?

Yes. On ssactivewear’s main navigation bar drop-down under “Resources” and “My Account,” click on “Pay Invoices.” You can easily pay outstanding invoices via ACH or credit card. If you use a credit card, we apply a small convenience fee.

Does S&S Activewear offer free freight?

Yes, we offer free freight on all orders over $200.

How fast will my S&S order get to me?

We’ll get your order to you as quickly as possible! If you place your order before 5:00 p.m. local time, we’ll ship your order that same day. Tip: Check out the shipping transit time by reviewing the order grid while you’re placing your order. You can also learn your shipping time by entering your zip code on our Shipping Coverage page.

Can I make changes or cancel my order?

Yes, but don’t delay! After you’ve placed a web order, you have a 10-minute window to either cancel or edit your order. Navigate to “Resources” and “My Account,” and click on “Order History.” There, you can select the option to cancel your order. If you choose to edit an order, you would have to cancel it first and have the option to place the items back into your cart. Then, you can edit quantities or add more items before placing your order again. Watch this quick how-to video for a demo. You can also access the page to cancel/edit your order through the order confirmation email you've been sent once placing the order. At the bottom of the email, you'll find info on how much time you have left to make any changes.

There’s a freight fee of $7.50 on my order, what is this for?

The flat rate freight fee of $7.50 applies exclusively to orders that qualify for free freight (over $200), but where a portion of the order contains non-stock drop ship skus with a value of less than $100. This will be measured per shipment, per vendor, per warehouse. Here are four scenario’s that help explain the logic. Learn more.

How do I log in to

It’s easy! You can login from any page of our site via the login and password fields in the upper right-hand corner. Tip: You need to be logged in to to view pricing or to place an order.

How do I log out of

Simply click the “Sign Out” button in our site’s top navigation bar.

What should I do if I forget my password?

You can reset your password by clicking on “Login” on the top right-hand corner of the website. A “Forget Password” option will be listed under the sign-in screen. You can also navigate to “Resources” and select the “Help Center” where you’ll find “Forgot Password.” Enter your email address and hit “Submit.” Shortly after submitting your request, you’ll receive an email containing a 6 digit verification code. Click on the link to enter the Verification code and reset your password. Now you can reset your password. You can also change your password on your “My Account” page.

What if I do not receive an email containing my temporary password?

If you don’t get an email within 10 minutes of sending your request, first check that you’re indeed receiving emails. Also, look in your spam or junk folders for email. If you still haven’t received your temporary password email, call us at (800)-523-2155, ext. 6874.

When I’m ordering online, can I blind ship to my customers?

Yes, you can! It’s easy: Just check the “Ship Blind” button on our checkout page before completing your order.

Where can I find your helpful marketing tools?

Glad you asked! Visit our Marketing section to use the many resources we’ve created to help you market your business. Here are just a few of the things you can do: Order custom or generic catalogs, build your own flyers, design virtual proofs, get a custom or generic link to our website, or download images from our Image Library.

Why am I getting an "AVS Mismatch Error" and how to I fix it?

An AVS (Address Verification System) mismatch occurs when the billing information entered into the checkout form does not match the information on file with the bank for that card. Although your bank has confirmed that you have sufficient funds, our system has chosen not to take them. This is done to prevent fraudulent orders.

time you submit an order, the bank places an authorization hold for the charge amount on your account. In the event of an AVS mismatch, this authorization will NOT be captured by our system, and the PENDING charge you see on your online banking will disappear in 1-3 days.

How do I fix it?
To avoid AVS mismatch errors at checkout, please make sure to enter your billing information exactly as it appears on your bank billing statement.

I’m sure it’s correct, what now?
If you're 100% sure the billing information is correct, your bank may be declining the transaction because it's being routed through one of our international merchant processors. You'll have to call your bank and let them know this is a legitimate transaction before trying again.

Is S&S Activewear attending any upcoming Tradeshows?

We are! Catch us at:
PPAI Las Vegas: January 16-18, 2024
ISS Long Beach: January 19-21, 2024
ASI Chicago: July 24-25, 2024

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