Frequently Asked Questions

If you have any additional questions, please contact one of our customer service reps at (800) 523-2155.

How do I set up an account with S&S Activewear?

It’s easy! To set up an account, you’ll need your state-issued Resale Certificate. Then, you can register online, or reach out to one of our helpful customer service reps at (800) 523-2155.

What kind of pricing does S&S Activewear offer?

You’ll receive one price regardless of your order size. That way, we can give you the lowest price, and you won’t need to worry about minimums. You’ll be charged the prices that are in effect at the time we ship your merchandise. Note: Prices are subject to change without notice.

Does S&S have a minimum purchase requirement to receive case pricing?

Nope! We have no minimum piece requirements. You’ll receive our case price, regardless of the quantity you order. You’ll be charged the prices that are in effect at the time we ship your merchandise. Note: Prices are subject to change without notice.

Does S&S Activewear offer terms?
Yes. Below are the four convenient ways you can pay for your order:

COD Cashier’s Check: All initial orders are shipped on a COD cashier’s check basis. You must give the carrier payment in the form of a cashier’s check or money order.

COD Check: Upon S&S approval, you can pay the carrier by a company check. To obtain company check privileges, request an application from your S&S salesperson or our credit department. Note: We don’t accept personal checks.

Net Terms: We grant open terms to customers with excellent credit references. (We may require financial statements.) Open terms are net from the invoice date date. A finance charge of 1% per month (12% per annum) will be charged on balances beyond established terms. We reserve the right to revoke credit terms at any time.

Credit Cards: We accept Visa, MasterCard, American Express and Discover. A convenience fee is applied when you pay with a credit card. Prices displayed reflect the cash discount. We’ll keep your credit card information on file with your permission.

Can I pay my invoices online?
Yes. On ssactivewear’s main navigation bar drop-down under “Resources” and “My Account,” click on “Pay Invoices.” You can easily pay outstanding invoices via ACH or credit card. If you use a credit card, we apply a small convenience fee.
Does S&S Activewear offer free freight?
Yes, we offer free freight on all orders over $200. (This offer doesn’t apply to COD charges.)
How fast will my S&S order get to me?
We’ll get your order to you as quickly as possible! If you place your order before 5:00 p.m. local time, we’ll ship your order that same day. Tip: Check out the shipping transit time by reviewing the order grid while you’re placing your order. You can also learn your shipping time by entering your zip code on our Shipping Coverage page.
Can I make changes or cancel my order?
Yes, but don’t delay! After you’ve placed a web order, you have a 10-minute window to either cancel or edit your order. Navigate to “Resources” and “My Account,” and click on “Order History.” There, you can select the option to either edit or cancel your order. If you choose to edit an order, we place the items back into your cart. Then, you can edit quantities or add more items before placing your order again. Watch this quick how-to video for a demo.
There’s a freight fee of $7.50 on my order, what is this for?
The flat rate freight fee of $7.50 applies exclusively to orders that qualify for free freight (over $200), but where a portion of the order contains non-stock drop ship skus with a value of less than $100. This will be measured per shipment, per vendor, per warehouse. Here are four scenario’s that help explain the logic. Learn more.
How do I log in to ssactivewear.com?
It’s easy! You can login from any page of our site via the login and password fields in the upper right-hand corner. Tip: You need to be logged in to ssactivewear.com to view pricing or to place an order.
How do I log out of ssactivewear.com?
Simply click the “Sign Out” button in our site’s top navigation bar.
What should I do if I forget my password?
You can reset your password by clicking on “Login” on the top right-hand corner of the website. A “Forget Password” option will appear in the pop-up box. You can also navigate to “Resources” and select the “Help Center” where you’ll find “Forgot Password.” Enter your email address and hit “Submit.” Shortly after submitting your request, you’ll receive an email containing your new temporary password. Once you login, you can change your password on your “My Account” page.
What if I do not receive an email containing my temporary password?
If you don’t get an email within 10 minutes of sending your request, first check that you’re indeed receiving emails. Also, look in your spam or junk folders for email. If you still haven’t received your temporary password email, call us at (800) 523-2155, ext. 6874.
When I’m ordering online, can I blind ship to my customers?
Yes, you can! It’s easy: Just check the “Ship Blind” button on our checkout page before completing your order.
Where can I find your helpful marketing tools?
Glad you asked! Visit our Marketing section to use the many resources we’ve created to help you market your business. Here are just a few of the things you can do: Order custom or generic catalogs, build your own flyers, design virtual proofs, get a custom or generic link to our website, or download images from our Image Library.
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