Due to winter weather conditions in the Midwest, any orders placed today at the Olathe, KS distribution center may incur shipping delays. Will call will be closing early this afternoon. Please note that all other S&S distribution centers are operating as normal. We apologize for any inconvenience this may cause, and will keep you posted with any new information.
Return Policy

If you have an issue or concern with an order you’ve received, contact our Help Desk staff at (800) 523-2155.

When you call, please have your invoice ready, along with the style number, color and quantity you want to discuss.

Please review our terms before you reach out:

  • We don’t process returns on printed, washed or decorated merchandise. Tip: Inspect your garments before decorating them.
  • You must return defective merchandise to us with a piece of tape indicating the flaw’s location.
  • We don’t accept returns on discontinued items or merchandise that is more than 30 days old.
  • You must make all claims for shortages or damages within 72 hours of receiving the merchandise.
  • Without a valid return authorization number, our warehouse won’t accept returns.
  • Please include a copy of your invoice to ensure we can issue you a proper credit within two weeks.
  • All returned or refused shipments are subject to a 20% or $25 (whichever is greater) restocking charge, in addition to both outbound and return freight costs and COD charges.
  • We don’t provide cash refunds.
  • If we didn’t process your order accurately, we’ll cover the original freight and send a call tag for the incorrect merchandise.
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