In observance of Labor Day, all S&S offices will be closed on Monday, September 2nd. Any orders placed after your cutoff on Friday, August 30th will be shipped on Tuesday, September 3rd. Please note some of our vendor partners have varying holiday hours, so plan ahead should you require any drop ship orders. Have a happy and safe holiday!
Return Policy

If you have an issue or concern with an order you’ve received, contact our Help Desk staff at (800) 523-2155.


When you call, please have your invoice ready, along with the style number, color and quantity you want to discuss.


Please review our terms before you reach out:

  • We don’t process returns on printed, washed or decorated merchandise. Tip: Inspect your garments before decorating them.
  • You must return defective merchandise to us with a piece of tape indicating the flaw’s location.
  • You can’t return discontinued styles or merchandise that’s more than 30 days old.
  • You must make all claims for shortages or damages within 72 hours of receiving the merchandise.
  • Without a valid return authorization number, our warehouse won’t accept returns.
  • Please include a copy of your invoice to ensure we can issue you a proper credit within two weeks.
  • All returned or refused shipments are subject to a 20% or $25 (whichever is greater) restocking charge, in addition to both outbound and return freight costs and COD charges.
  • We don’t provide cash refunds.
  • If we didn’t process your order accurately, we’ll cover the original freight and send a call tag for the incorrect merchandise.
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