Return Policy

If you have a problem or discrepancy with an order, contact our Help Desk at 800-523-2155. Please have your invoice ready along with the style number, color and quantity you are inquiring about.

  • Absolutely no returns on printed, washed or decorated merchandise. Garments must be inspected before printing.
  • All claims for shortages, damages, etc. must be made within 72 hours of receipt of merchandise.
  • No cash refunds.
  • All returned or refused shipments are subject to a 20% or $25 (whichever is greater) restocking charge in addition to both outbound and return freight costs and COD charges.
  • Without a valid return authorization number, our warehouse will not accept returns.
  • Defective merchandise must be returned to us with a piece of tape indicating the location of the flaw.
  • Discontinued styles or merchandise over 30 days old cannot be returned.
  • Please include a copy of the invoice to ensure proper credit in a timely manner. (Approximately two weeks)
  • If your order is not processed accurately, we will cover the original freight and send a call tag for the incorrect merchandise.
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