Notice: All warehouse locations are currently operating as normal, with the exception of in person Customer Pick-Up/Will Call – which is suspended until further notice. All locations will continue to process and ship orders at this time.
Please Read: COVID-19 Update to Our Valued Customers
Return Policy

If you have an issue or concern with an order you’ve received, contact our Help Desk staff at (800) 523-2155.

When you call, please have your invoice ready, along with the style number, color and quantity you want to discuss.

Please review our terms before you reach out:

  • We don’t process returns on printed, washed or decorated merchandise. Tip: Inspect your garments before decorating them.
  • You must return defective merchandise to us with a piece of tape indicating the flaw’s location.
  • We don’t accept returns on discontinued items or merchandise that is more than 30 days old.
  • You must make all claims for shortages or damages within 72 hours of receiving the merchandise.
  • Without a valid return authorization number, our warehouse won’t accept returns.
  • Please include a copy of your invoice to ensure we can issue you a proper credit within two weeks.
  • All returned or refused shipments are subject to a 20% or $25 (whichever is greater) restocking charge, in addition to both outbound and return freight costs and COD charges.
  • We don’t provide cash refunds.
  • If we didn’t process your order accurately, we’ll cover the original freight and send a call tag for the incorrect merchandise.
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