Help Center

Yes. Payment options differ for business and personal customers.

Personal users can place orders using a credit, debit, or prepaid card. Business customers may qualify for additional payment options, including Net Terms, subject to credit approval.

eCheck: We accept electronic check or ACH payments from all major issuing banks. You can securely save your banking information for future orders. A cash discount applies when paying via ACH.
Credit/Debit and Prepaid Cards: We accept American Express, Discover, Visa, and MasterCard. Credit/Debit Card Pricing applies when paying by card and does not reflect a cash discount.
Net Terms: Net Terms are available to qualified business customers with established credit. Terms are net from invoice date and payable via check, ACH, or electronic check. A finance charge of 1.5% per month (18% annually) applies to past-due balances. We reserve the right to revoke credit terms.

To pay by check, please review the following map to locate the appropriate mailing address.

Download Map

No, we don't have minimum piece requirements. Our pricing is consistent, and business customers receive case pricing regardless of order size. Pricing is based on the rates in effect at the time your order ships.

Yes! We offer business customers free ground shipping on orders over $200 shipped within the continental United States, and Ninja Transfers count toward the $200 minimum. Some exclusions apply. One thing to watch: if a qualifying order includes non-stock drop-ship items worth less than $100, a flat $7.50 freight fee applies to that portion, measured per shipment, per vendor, per distribution center.

If you place your order by the distribution center cutoff time shown on the product page, we'll ship it that same day. Thanks to our strategically placed warehouses, most of the country sits within 1-2 day delivery. Checkout shows estimated timing for your destination, and you can enter your zip code on our Shipping Coverage page to see your transit time.

Yes, at a discount. Business customers can request samples through our Product Samples page. Our owned brands, including Tultex, AllPro, CORE365, TEAM 365, Harriton, Devon & Jones, and North End, are 50% off, and all other brands are 25% off. Additional conditions apply. Samples are intended for evaluating products prior to resale or decoration, and aren't available for personal use. Sample orders that receive the sample discount are not eligible for returns.

You have three ways to stay on it. Contact our Customer Service team by chat, phone, or email to make an Inventory Reservation, and we'll notify you when it arrives so you can complete your order. Or click "Notify" on the product page and we'll email you when it's back at any of our S&S or drop-ship locations. You can also save your cart as a List and get notified once every item on that list is available.

If your rep has set you up with quoted pricing, you can apply it yourself. At the checkout screen, select Add a Quote and select the quote number provided in the upper right hand of the email you received form our quote department or your sales rep. If your cart meets the quote details, the pricing will carry through your online order.

Returns need our authorization in advance. For returns under $1,000 processed through our online portal, we waive the restocking fee and provide a label to send the goods to the nearest location that stocks them. Returns of $1,000 or more are subject to a 20% restocking fee, and return shipping is the customer's responsibility. We can't accept printed, washed, or decorated goods, so please inspect everything before it reaches the press. For more information, check out our Return Policy.

Customers are considered taxable until we have a properly completed resale or exemption certificate and any state sales tax license required by law. You can upload both directly from your web account under Manage Certificates. If you're shipping to a state other than the one you're registered in, you may still be charged tax there unless you're exempt in that state too.